For the first time ever, US Customs and Border Protection (CBP) is conducting Centers of Excellence and Expertise (CEE) customer satisfaction surveys. The CEEs are part of CBP’s Trade Transformation Initiative, and consist of teams of individuals that exhibit a variety of skill sets, ranging from supply chain to import specialists. These teams are the key to managing shipments by account, instead of by transaction.
The survey consists of multiple choice questions, designed to gather information on CEE interaction. The survey should take 20 minutes or less to complete, and the information gathered will be used to obtain facilitation priorities by CEE and assess the efficiency of the CEE’s facilitation efforts. The survey is anonymous, and the results are stored in a secure web-based survey tool. CBP is asking for responses by Wednesday, March 13th.
Recognizing that information resides in many different areas, CBP is asking that both importers and non-importers respond (NOTE to non-importers: Please respond with your collective / average client base in mind).
Please feel free to forward this link to your network as CBP wishes to achieve feedback from the widest possible audience in order to get the most comprehensive input on CBP’s CEEs.