The results from the Centers of Excellence & Expertise (CEE) customer satisfaction survey are in. The survey, which consisted of multiple-choice questions, was sent out to current CEE users as well as those who use the CEEs as a resource and those that will be associated with future CEEs. According to the fact sheet created by US Customs & Border Protection (CBP), the results have provided important information about the performance and satisfaction of CBP’s management of CEE participating accounts and CBP’s interaction with current CEE non-participating accounts.
A couple of key observations that were noted in this report include:
- With participating CEEs account members, most respondents have realized the facilitative benefits of fast shipment delay resolutions, direct contact with CBP, and CBP requirement transparency
- Survey respondents cited the ability to file all required import data electronically in one location (single window) as their greatest Partner Government Agency facilitation desire
- To improve CEE customer service, most participating CEEs account respondents recommended that CBP expand the Industry Working Group (IWG) membership
- The majority of non-participating CEEs account respondents indicated that CBP should share risk assessment information with their companies
For a look at the complete report from US CBP, click here.