2013 CEE Customer Satisfaction Survey – Results Are In!

The results from the Centers of Excellence & Expertise (CEE) customer satisfaction survey are in.   The survey, which consisted of multiple-choice questions, was sent out to current CEE users as well as those who use the CEEs as a resource and those that will be associated with future CEEs.  According to the fact sheet created by US Customs & Border Protection (CBP), the results have provided important information about the performance and satisfaction of CBP’s management of CEE participating accounts and CBP’s interaction with current CEE non-participating accounts.

A couple of key observations that were noted in this report include:

  • With participating CEEs account members, most respondents have realized the facilitative benefits of fast shipment delay resolutions, direct contact with CBP, and CBP requirement transparency
  • Survey respondents cited the ability to file all required import data electronically in one location (single window) as their greatest Partner Government Agency facilitation desire
  • To improve CEE customer service, most participating CEEs account respondents recommended that CBP expand the Industry Working Group (IWG) membership
  • The majority of non-participating CEEs account respondents indicated that CBP should share risk assessment information with their companies

For a look at the complete report from US CBP, click here.

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